HELP CENTER
Let's get you back in the game.
Find your player ID, understand test checkout, and follow your order.
Looking for an order?
Open order tracking and enter the full order ID from your receipt or checkout return page. Keep this ID private: it grants access to your receipt.
Track an order →Frequently asked questions
Will I receive real diamonds or tokens?
Not yet. SyncCharge is currently a demo without a connected live supplier. Account names and delivery can be simulated. A “fulfilled” test order does not mean game credits were delivered.
Where do I find my MLBB User ID and Zone ID?
Open your Mobile Legends profile. Copy the User ID and the separate number in parentheses (the Zone ID). Enter them in their respective fields, then check the account result before proceeding. During demo mode, that result may be a sample name.
What payment details should I use?
Use only the sandbox/test details provided by your payment provider's test checkout. Do not use real funds. GCash and Maya options depend on the configured test gateway.
Why is my order pending?
Pending means payment confirmation has not reached the order system. Returning from checkout alone does not confirm payment. Refresh the status page; do not submit another payment just because confirmation is delayed.
What does “fulfilling” mean?
The order is processing or awaiting delivery confirmation. In demo mode this is simulated. If it stays there, save your order ID and the approximate time of the issue for review. Do not repeat the transaction.
I cancelled checkout. Was my order deleted?
No. Leaving checkout does not necessarily cancel the order record. It may remain pending. Check its status before starting another attempt.
Can I change the player ID?
Before checkout, edit the account fields and verify again. After creating an order, do not assume edits apply to that existing order. Check the receipt carefully before paying.
What if I accidentally sent real money?
Stop further attempts and save the transaction reference, order ID and time. Use your payment provider's official support channel to report the transaction. This demo does not provide an automated refund service or a refund-time guarantee.
Need more help?
A customer support contact has not been published yet. For this local demo, report issues directly to the person who shared it with you.
Include your order ID, time, status and a screenshot with personal information hidden. Never share your game password, OTP, wallet PIN or API keys.